kel88 Privacy Policy

1 Introduction and Scope

kel88 ("we", "us", "platform") is an online casino and betting platform operated for users in Bangladesh. This privacy policy applies to the kel88.lat website and all of our services.

The purpose of this policy is to inform our users about what types of information kel88 collects, how that information is used, with whom it may be shared, and what rights you have over your information. By using our services, you are considered to have agreed to the terms of this privacy policy.

kel88's services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors.

2 Information We Collect

kel88 collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide yourself during registration, login, or transactions includes:

• Full name and date of birth
• Email address
• Mobile number (for verification purposes)
• Payment information (bKash, Nagad, or Rocket account details)
• Documents required for identity verification (as part of the KYC process)
• Information exchanged in live chat with the support team

2.2 Automatically Collected Information

When you use kel88, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Log data related to page visits, clicks, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming history and information related to betting patterns

3 Purpose and Use of Information Collection

kel88 uses your information for the following legitimate purposes:

• Account management: Completing registration, verifying identity, and keeping your account secure.
• Transaction processing: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: Resolving your issues through 24/7 Bengali live chat support.
• Fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Legal compliance: Following applicable laws and regulations, and providing information to regulatory authorities when required.
• Service improvement: Analyzing user experience to improve the platform.
• Responsible gaming: Identifying users at risk of addiction and providing assistance.
• Communication: Sending important policy updates and account-related notifications.

4 Cookie Policy

kel88 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that improve your user experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Performance cookies: Used to monitor and improve platform performance.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to analyze user behavior and improve services.

You have the option to disable cookies by changing your browser settings. However, this may cause some kel88 services to not function properly.

5 Sharing Information with Third Parties

kel88 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment providers: With payment partners such as bKash, Nagad, and Rocket to complete transactions.
• Technology service providers: With partners handling hosting, cybersecurity, and data analysis, under strict confidentiality agreements.
• Game software providers: Minimum information necessary for game operation.
• Legal authorities: In response to court orders or legal obligations.
• Fraud prevention agencies: For the purpose of detecting and preventing financial crimes.

Before sharing information with any third party, we ensure that they follow appropriate data protection measures and that a written agreement is in place with them.

6 Data Security and Protection

kel88 takes industry-standard technical and organizational measures to protect your information:

• SSL encryption: All communication between the website and servers is encrypted using SSL/TLS protocols.
• Secure servers: Data is stored in secure, fire-protected data centers.
• Access control: Only authorized personnel can access personal data.
• Regular audits: Regular security audits of systems and processes are conducted.
• Two-factor authentication: An additional verification layer is used for sensitive operations.

However, it is not possible to guarantee complete security when transmitting information over the internet. If a security breach occurs, we will notify affected users in a timely manner in accordance with applicable law.

7 Data Retention Period

kel88 retains your information only for as long as necessary:

• Active accounts: All information is retained while your account remains active.
• Closed accounts: After an account is closed, records of financial transactions are retained for the period required by legal obligations.
• KYC documents: Identity verification documents are retained in accordance with regulatory requirements.
• Communication logs: Records of customer service communications are retained for a limited period.

Once the need for retention has ended, information is securely deleted or anonymized.

8 User Rights

As a user of kel88, you have the following rights over your own information:

8.1 Right to Access

You can request to know what information we have collected and stored about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

You can object to the use of your information for specific purposes or request that processing be restricted.

8.5 Right to Data Portability

You can request to receive your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within 30 business days.

9 International Data Transfers

To operate kel88's services, your information may in some cases be transferred to or stored on servers located outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization maintains adequate data protection standards.
• Appropriate contractual safeguards are in place before the transfer of information.
• Internationally applicable privacy standards are followed.

10 Protection of Minors' Information

kel88's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification measures are in place during the registration process. If any minor user's information is found in our records, it will be deleted immediately. If parents or guardians have any concerns about this, please contact our support team.

11 Note on Third-Party Websites

The kel88 website does not contain links to third-party websites. However, game provider companies have their own privacy policies, over which kel88 has no control. kel88's privacy policy applies only to the kel88.lat website and its associated services.

12 Changes to This Policy

kel88 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on the website and change the "Last Updated" date.
• Notify registered users via email.

If you continue using our services after a policy change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

13 Contact and Complaint Resolution

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

If your complaint remains unresolved after contacting us, you have the right to file a complaint with the relevant authority.